We are a well-established fashion brand with office in Delhi and have vivid team members. We are always thriving for well experienced, talented, professional who have high passion and goal in life to bring the best of fashion and new style and brands around the globe. If you would like to be part please email us at email@example.com We will get back to you if you are a good fit, and you can be a full-time, part-time, or internship position. These are the currently available positions
Customer Relationship Executive
Fresher / Experienced Customer Relationship Executive who has flair and knowledge of customer service and willing to step a extra mile for helping the customer in a retail environment. A perfect candidate should have understanding of retail environment (online/superstore/discount), should be willing to prove himself. A self-starter personality who understands and can handle high demanding customer in the retail environment, who is helping the day to day task of handling several fashion product categories like (apparel, watches, eyewear, footwear, jewellery, etc.) The Customer Relationship Executive should have experience in multiple customer service support verticals like talking In-bound/outbound calls, reverting e-mail, web chat etc. The Customer Relationship Executive will coordinate with internal teams and making a wow user experience.
Handling customer queries, complaints, suggestions and requests on multiple products via e-mail, phone, web chat etc. Understanding the customer feedback for developing the resolution plan for further development. Optimize the customer service experience and provide best service at low cost (minimize the cost volume/ per service requirements). Ability to revert feedback on website / blogs from the customer's options. Help the core team on day to day basis by understanding feedbacks and suggestions for betterment of the web shop making sure all the appointments are met with best experience from a customer service perspective ever time.
Key Requirements on this Profile:
Excellent Verbal and Written communication
Strong understanding of customer issues
Flexible and willing to try new sales strategies
Self-motivated and create a warm workplace environment
Work on Retail (online/superstore/discount)
To apply please email us at firstname.lastname@example.org